Top 8 Mistakes People Make with #MarketingAutomation https://t.co/2T5BfKepVR via @BrennerMichael on @GetResponse
5 Benefits of Creating a #FacebookGroup for Your Business: How to make an impact on Facebook without an a budget. https://t.co/0yHM59vhW3
CEOs are still opening offices in Ireland. Why? https://t.co/i5avkWHM4Y via @goveem #business #strategy #SMB https://t.co/tWlUG783DP
Why Content is Not King - There are no one-size-fits-all solutions in #digitalmarketing https://t.co/UxZWKQGiW9 https://t.co/t8aqLV3Iy0
Best #SEO Plugins and Incredible Tools for Blog Topic Ideas https://t.co/AM6J0SvLlh via @ileane #bloggingtips https://t.co/KIhhXuN6sq
Everything You Need To Know About #Instagram User-Generated Content https://t.co/mfVLq9QhgR via @hopper_hq #UGC https://t.co/pScLJdX6Hu
How to do effective social media #monitoring with Facebook Instagram & Twitter's onboard tools https://t.co/C9b5e9cXL6
Lucidchart, a SaaS-based diagramming application with over 9 million users, wanted to make sure their site was more than just pretty to look at. They wanted to ensure that it was leading users down the path to purchase. This is how they used Kissmetrics to leverage the behavioral data their users were leaving behind and increased conversions by 30%.
The initial step Lucidchart took was to dive deep into data to better understand and evaluate the customer journey across their site. They learned what users were doing, where they were going and where they were dropping off across their site. Using insights from Kissmetrics they found key areas in the journey where they could drive efficiency and which pages they wanted to test a redesign.
After creating the new pages Lucidchart used the Kissmetrics Funnel Report in correlation with the A/B Test Report to determine the effectiveness variation of the new pages both as a stand alone and part of the customer journey. Until they locked in on the best performing pages and process to drive conversions.
Growth and marketing teams use our Funnel Report to see where dropoffs occur before conversion. This report is entirely customizable and can be used to track any conversion path you'd like. Furthermore, you can segment the data based on lead source, location, referring links, etc.
Lucidchart was able to track different segments across the customer journey and compare one another as well as use the A/B Test report to test the new design against the old.
A/B Test Report
With this report, you'll create your test in an A/B testing tool, such as Optimizely, and track the results in Kissmetrics.
What makes this Kissmetrics report unique is that you'll be able to see how a test impacts any part of your funnel. Want to see if a new headline on your homepage leads to more purchases? Or see how a test in the middle of the funnel impacts the bottom line? Get your answer in just a few clicks in Kissmetrics. Having both reports coordinated in the same tool allowed Lucidchart to measure the effectiveness of the new pages' impact on the customer funnel with the old pages.
The outcome? By combining the power of the Kissmetrics A/B Test Report with the Funnel Report, Lucidchart discovered that 2 pages in particular, their new homepage and new product page, were driving a huge 30% increase in conversions.
Every time a prospect visits your site or uses your product they're leaving a digital trail of their behavior showing what they're doing, where they get stuck, what they like, don't like and why. There's tremendous value in that data and it's critical for driving growth.
Kissmetrics enables you to capture and leverage all that behavioral data to increase conversions, acquisitions and retention.
Kissmetrics' Customer Engagement Automation platform helps product and marketing teams turn insights into growth. Our software is comprised of 3 key features:
Get, keep and grow more customers with Kissmetrics. Request a demo below to learn more.
About the Author: Jonathan Cabin is a Growth Analyst at Kissmetrics focused on initiatives that create sustainable growth. His background covers sales, project management and marketing. In his free time you can find him surfing, golfing and asking his boss for time off to travel.
Video #SEO: Factors for Ranking in the Top 10 on Google by @UnamoHQ https://t.co/SL1td7jN68 #video https://t.co/SjmSjTgWtj
How To Effectively Reach Out To Your Target Audience https://t.co/dvr3zD7ujJ via @pdxseoexpert #seo https://t.co/gbl6r0plOE
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